Donna Paulsen, the longtime Executive Assistant and later Chief Operating Officer on the TV series Suits, didn’t wait for a promotion to become powerful.

Long before she held a formal title that reflected her impact, she was already shaping decisions, protecting priorities, and influencing outcomes...

If you’re an administrative or operations professional, chances are your days are full.

Your calendar is packed.
Your inbox never fully empties.
Someone always needs something - now, soon, or yesterday.

And yet, despite all of that effort, you may end the day with an uncomfortable thought:

I work...